Recognizing and Resolving Hosting Account Compromise

If you suspect that your hosting service has been compromised, it does not automatically indicate that your 4xhost account has been accessed by a third party. Here are some signs that your account may be compromised:

• Strange Content: You notice unusual or unauthorized content on your website.
• Spam Emails: Spam emails are being sent from any of your email accounts. If you detect outgoing spam from your mailbox, please contact us immediately to prevent account suspension, as this violates our terms of service.
• Suspicious Logins: There is evidence of unauthorized login activity on your hosting account.

Steps to Resolve a Compromised Account

If you believe your account has been compromised, we recommend taking the following steps:

1. Reset Your Passwords: Change the passwords for all access points, including:

   • cPanel
   • Webmail
   • Content Management System (CMS) access (e.g., WordPress, Joomla)
   • Your 4xhost account
   • Any devices used to access your cPanel

2. Scan for Threats: Use Immunify360 to perform a thorough scan of your account for potential threats.

3. Update Software: Ensure all plugins and themes are updated to their latest versions to patch any security vulnerabilities.

4. Enable Two-Factor Authentication: This adds an extra layer of security to your account.

If you notice any unauthorized activity on your account, please contact our support team for immediate assistance.