Frequently Asked Questions On Hosting Accounts

Do you manage the backup for my website and create a backup twice a day?
Yes, we manage the backup of your account, and backups are done twice daily.

Are your backups full or partial?
We offer both full and partial backups in the cPanel. The steps to generate a full backup are stated in the link below:
How to Restore Your Website

Will you be able to fully restore the website if something goes wrong?
If anything happens, your website can be fully restored with the help of JetBackup 5.

How long do you retain backups?
Backups are kept for 30 days.

Can I restore the backup myself, or do I need you to do it?
JetBackup 5 allows you to restore your backup yourself anytime you wish.

What is the difference between the backup that you make twice per day and the backup that I can do via cPanel?
The backups are the same; both backups are taken from your cPanel account.

When visitors access the website for the first time, they receive a message that the website is not secure. What can I do to ensure that they are visiting a secure and trusted website?
You need to install an SSL certificate on your website to ensure it is secure. The steps to install SSL on your website are provided here:
SSL Certificates

Can you explain how you can and will assist when a website crashes?
Identifying when and how the crash occurred is our priority. This information helps us determine the appropriate backup to restore and other fixes to be applied. If the issue persists, you may need to contact a web developer or fixed.net if it is a WordPress site.

How is website maintenance carried out?
On a daily basis, we perform software, hardware, vulnerability, MySQL, CloudLinux, and cPanel updates on our servers without requiring a reboot. However, if we need to carry out maintenance that involves downtime, we schedule it in advance and update our status page.